Job Openings >> Lead Services- EOA On-Site Technical Specialist
Lead Services- EOA On-Site Technical Specialist
Title:Lead Services- EOA On-Site Technical Specialist
Company:General Electric
Location:Jacksonville, FL
Our Client:  GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary: The EOA on-site Technical Specialist is responsible for the day-to-day operational/technical tasks supporting the CSX account. Working on-site with CSX Locomotive Specialists to assist in troubleshooting GE locomotives utilizing the Expert on Alert™ platform.

Essential Responsibilities: Monitoring and documenting the execution of Remote Monitoring and Diagnostics (RM&D) repair recommendations (RX’s) and creating/maintaining all daily/weekly/monthly scorecards and process/procedural documents. This will include maintaining good working internal and external relationships with GE/CSX field and management teams.

The individual will be primarily responsible for: 
• Assist CSX Diesel Doctors with troubleshooting GE locomotives to reduce over the road failures and locomotive down-time
• Providing technical guidance to CSX locomotive specialists, reliability specialists, operations and field teams.
• Analyze planned trains as required and provide locomotive health feedback to CSX Transportation teams by reviewing fault logs, shopping history, RX’s and other data sources
• Managing daily operations of the Expert On Alert™ platform at CSX including all scorecards and training documents.
• Support the GE MSA as required to provide notice of locomotive conditions to various stakeholders, shops, warranty managers, fleet program managers etc.• Accountability to overall locomotive health impacting reliability
• Act as the primary liaison between business owners and technical team
• Data collection and reporting as required; supporting customer needs.
• Provide leadership and project level management in the planning, evaluation, design, development, implementation, operation and control of IT solutions
• Act as an E.O.A Subject Matter Expert (SME) and provide assistance and training to customer on platform use including owning the customer experience by being part of the "front line” providing leadership to expedite daily operational customer satisfaction
• Supporting projects for GE and the customer 
• Work as a business partner with business leaders and users to evaluate/improve business processes and arrive at mutual, cost effective solutions
• Prepare and present project plans, status reports to key internal / external stakeholders
• Other duties as required to support changing MSA and customer needs.

• Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a support or field engineering role)
• Previous supervisory / leadership experience
• Willingness to work various shifts on various days (including weekends / on-call). This role will be primarily 3rd shift with rotation to 1st shift on an as-needed basis.
• Expertise with GE AC/DC EVO, AC44, Tier 4, Dash 8, Dash 9 locomotive platforms

GE will only employ those who are legally authorized to work in the United States for this opening.

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